Terms and Conditions

TERMS AND CONDITIONS

All Deposits Are Non-Refundable.

Self-Catering - Bookings - Deposit is due on request at point of booking and will be 25% of the total value of your booking, including any extras. Bookings are not confirmed until your deposit has been received. All prices include bedding - no towels provided, except in Cottages, where price includes bedding and towels. Outstanding balances are due strictly 4 weeks prior to your arrival date and cancellations can be made up to this point. After which your booking becomes non-refundable. If outstanding balances are not paid in full on time, you risk your booking being cancelled.

Self-Catering - Child Price Policy - No child price available for Cottage bookings. Each child under 16 years old, staying with the minimum of up to 2 adults in Shieling Tents or Budget Bed Tents, £12 per night. Babies under 1 year old are free, however, families with babies staying free must provide all own baby equipment. Infants over 1 year old will be charged the child price, but may request use of travel cot, high chair or baby bath, when available. Please note, we have very limited supply of baby equipment. We do not provide any cot bedding. Refundable deposits may be requested for use of baby equipment.

Campers and Tourers - Bookings - Deposit is due on request at point of booking and will be equal to the value of your first night, including any extras. Bookings are not confirmed until your deposit has been received. Outstanding balances are due strictly 7 days prior to your arrival date and cancellations can be made up to this point. After which your booking becomes non-refundable. If outstanding balances are not paid in full on time, you risk your booking being cancelled.

Campers and Tourers - Child Price Policy - Each child under 16 years old, staying with the minimum of up to 2 adults in a campervan/Caravan or Tent, £3 per night. Babies under 1 year old are free. Infants over 1 year old will be charged the child price, you may request use of baby bath when available for a refundable deposit. Please note, we have very limited supply of baby equipment.

Shared Male/Female Hostel Tent Policy - Strictly for over 16’s as shared accommodation. F12 is strictly an all Female Hostel Tent. M13 is strictly an all Male Hostel Tent. Hostel Tent guests will book 1 x single bed per individual. Bedding included in price - no towels provided. Deposit is due on request at point of booking and will be 25% of the total value of your booking, including any extras. Bookings are not confirmed until your deposit has been received. Outstanding balances are due strictly 4 weeks rior to your arrival date and cancellations can be made up to this point. After which your booking becomes non-refundable. If outstanding balances are not paid in full on time, you risk your booking being cancelled.

Multi-Bookings - Self-Catering - Deposit values will be worked out as detailed above, then will amount to one single deposit amount, which will be due on request at point of booking and will be 25% of the total value of your booking, including any extras. Bookings are not confirmed until your deposit has been received in full. All prices include bedding - no towels provided, except in Cottages, where price includes bedding and towels. Outstanding balances are due strictly 4 weeks prior to your arrival date and cancellations can be made up to this point. After which your booking becomes non-refundable. If outstanding balances are not paid in full on time, you risk your booking being cancelled.

Multi-Bookings - Campers and Tourers - Deposit values will be worked out as detailed above, then will amount to one single deposit amount, which will be due on request at point of booking and will be equal to the total value of your first night, including any extras. Bookings are not confirmed until your deposit has been received in full. Outstanding balances are due strictly 7 days prior to your arrival date and cancellations can be made up to this point. After which your booking becomes non-refundable. If outstanding balances are not paid in full on time, you risk your booking being cancelled.

Multi-Bookings - Mixed - Where there are elements of both Self-Catering and Camping within a Multi-Booking, deposit values will be worked out as detailed above, then will amount to one single deposit amount, which will be due on request at point of booking. Bookings are not confirmed until your deposit has been received in full. Where there are elements of both Self-Catering and Camping within a Multi-Booking, outstanding balances will be due strictly 4 weeks prior to your arrival date and cancellations can be made up to this point. After which your booking becomes non-refundable. If outstanding balances are not paid in full on time, you risk your booking being cancelled.

Hire of Cooking & Eating Kits - These include crockery, cutlery, pot with lid, frying pan and basic utensils and can be hired for £2.00 per 2 persons (up to a max of 6 persons). There will be an additional £5 refundable deposit due on arrival when hiring this kit form us, payable in cash. This will be refunded to you on your day of departure when the kit is returned to us in full, clean and undamaged.

If you are booking one of our Standard Shieling Tents, En-suite Shieling Tents, or Large En-suite Shieling Tents and are a Family or group of more than 4 people, all staying in the one tent together for 7 nights or more, then the 5th and 6th person will stay for free.

You are strongly advised to take out travel insurance to cover the risk of cancellation. If outstanding balance payments are received late, your booking may be cancelled. We reserve the right to cancel any booking at any time. Where possible, 4 weeks notice would be given, together with a refund where applicable.

Reception is open 08:00 to 19:30 most days.
When closed, a contact number will be provided for emergencies.

Campers and tourers – You can check in at reception and pitch-up/hook-up no earlier than12:00 noon.
Check in is available until 19:30 hours.
Departure no later than12:00 noon.

Budget Bed / Shared Hostel Tent guests - To allow for property checks and cleaning, you can check in at reception no earlier than 12:00 noon.
Check in is available until 19:30 hours.
Departure no later than 10:00 hours.

Self Catering guests - To allow for property checks and cleaning, you can check in no earlier than 17:00 hours.
Check in is available until 19:30 hours.
Departure no later than 10:00 hours.

Please contact us in advance to make special arrangements if you require to arrive or depart out-with these times. Such requests will be considered on an individual basis.

Please note that cars can go up towards the Shieling field to pitch and pack, but must remain on the hardstanding, they are not permitted on the grass, after which they are to be left in a car parking area nearby. This is to protect the grass and other campers.

When checking in for any of our Self-Catering accommodation, you may be asked for a good housekeeping deposit;
£40 for a Cottage.
£25 for a Shieling Tent.
£10 for a Budget Bed/Hostel Bed.
Ideally paid in cash, although debit or credit card payments may be accepted.
Vacuums can be supplied on request.
We will return your good houskeeping deposit, less the cost of any damage/loss or extra cleaning required, within 7 days of your departure if paid by card. Or, if paid in cash, simply recover your deposit yourself on the afternoon of your departure. This can be done any time after 12:00 noon for Budget Bed/Hostel Tent guests, or any time after 17:00 hours for Cottage or Shieling Tent guests.

We will not guarantee any specific pitch requests, as allocations may be altered right up until point of arrival for various logistical reasons. We reserve the right to alter pitch allocations at any time.

*Day Visit - Use of our on-site facilities are available for non-residents, priced as follows;

CDP, Fresh Water & Refuse = £10.00
(chemical disposal point)

Shower = £6.00 per person

EHU = £4.50
(electric hook-up)

*Time on-site limited - At our discretion, as availability may vary due to volume of residents.


We reserve the right to amend these terms and conditions at any time without prior notice.

Shieling Holidays Mull Ltd, Craignure, Isle of Mull PA65 6AY


GDPR Compliance

By providing your name, address, telephone number and email address within our booking system, you give us, Shieling Holidays Mull Ltd, permission to retain and use this information, strictly on the basis detailed below.

Please be assured that we will only contact you in direct relation to your booking.

If however after your departure date, you no longer wish to receive any further communication or information from us, we will delete your details upon receipt of your written instruction.

We will never share your information with third parties.

This is in compliance with GDPR (EU) legislation regarding data protection (effective from 25 May 2018) which governs how we store the names, postal addresses & email addresses of our guests.